Refund policy

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or independent professional activity:

right of withdrawal

You have the right to cancel the contract concluded with us within fourteen days without giving reasons.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must contact us (Zomorrodi rugs GmbH, Heinrich-Heine Allee 33, 40213 Düsseldorf, Germany, Tel. 0211- 8282882,   E-mail:info@zomorrodi- carpets.de ) by means of a clear statement (e.g. by means of a letter sent by post or by e-mail) of your decision to revoke this contract.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel the contract, we will reimburse you for all payments we have received from you, including delivery costs - with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery we offer have – back. We will do this immediately, but no later than fourteen days from the day on which we received notification of your revocation.

For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; Under no circumstances will you be charged any fees due to this repayment. However, we can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of the contract. The deadline is met if you send the goods before the deadline of fourteen days has expired.

Please send the goods to:

Zomorrodi rugs
Heinrich-Heine-Allee 33

40213 Düsseldorf

We bear the costs of returning the goods .

You will only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods other than what is necessary to establish the nature, characteristics and functionality of the goods.

General information

• Please avoid damage and contamination of the goods. Please send the goods back to us in the original packaging with all accessories and all packaging components. If necessary, use additional protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
• Please do not send the goods back to us carriage paid (without a label).
• Please note that the aforementioned information is not a prerequisite for the effective exercise of the right of withdrawal.

How does the return process work in practice?

1. You write us an email to:info@zomorrodi- carpets.de and let us know that you want to send the goods back.
2. We will send you a free return label by email.
3. You print out the label, stick it on the package and hand it in at the package acceptance point .
4. Once we have received the package, we will refund you immediately.